Editor's Synopsis
A team of researchers from Capgemini and academia highlight the challenges of integrating AI into team settings, particularly meetings. According to a global survey of 500 executives by the Capgemini Research Institute, active use of AI in team meetings is expected to more than triple in the next three years, with leaders anticipating better outcomes and higher-quality decisions. However, the authors caution against uncritical optimism.
Their research reveals that AI doesn't automatically improve teamwork — in fact, it can have the opposite effect. Without intentional groundwork, introducing AI into meetings can reduce engagement, narrow participation, and fragment discussions, ultimately shifting ownership away from the team. The article proposes three practices to help teams integrate AI effectively, though the full details are behind a paywall. The core message is clear: organizations must be deliberate and structured in how they bring AI into collaborative workflows rather than assuming the technology will seamlessly enhance group dynamics.
